Tesla reportedly formed a secret ‘Diversion Team’ to prevent customers from bringing in their vehicles for service regarding driving range complaints, a Reuters investigation reveals.
The team’s goal was to cancel as many range-related appointments as possible, allegedly saving Tesla around $1,000 per appointment.
Former team members claimed they were instructed not to inform customers of any issues unrelated to driving range complaints.
Automotive experts also suggest that Tesla had been inflating its range estimates to impress buyers, causing disappointment when real-world performance fell short.
This revelation of the Tesla’s secret raises concerns about range exaggeration and its impact on electric vehicle sales amid rising range anxiety.