Microsoft Corp (MSFT.O) announced on Wednesday that it is investigating a networking issue that impacted multiple services including Teams and Outlook. The issue resulted in thousands of users globally reporting disruptions to the platforms.
Microsoft did not disclose the number of users affected by the disruption. However, data from the outage tracking website Downdetector revealed more than 3,900 incidents in India and over 900 in Japan. Outage reports also spiked in Australia, Britain, and the United Arab Emirates.
The Downdetector website tracks outages by collating status reports from various sources including user-submitted errors on its platform.
Microsoft stated in a tweet, “We’ve identified a potential networking issue and are reviewing telemetry to determine the next troubleshooting steps.” Microsoft’s cloud unit Azure also acknowledged the networking issue and said that a subset of users was experiencing problems with the platform, according to Reuters.
During the outage, most users were unable to exchange messages, join calls, or use any features of the Teams application. Many users took to Twitter to share updates about the service disruption, with #MicrosoftTeams trending as a hashtag on the social media site.
Microsoft Teams, used by over 280 million people globally, forms an integral part of daily operations for businesses and schools. They use the service to make calls, schedule meetings, and organize their workflow. The service disruption caused inconvenience to many businesses and schools.
Other services affected were Microsoft Exchange Online, SharePoint Online, and OneDrive for Business, according to the company’s status page.